Privacy & POPIA Policy

Effective date: 18 September 2026 · Last updated: 18 September 2026

Privacy commitment: LITAVHA, a trading brand of DASLEY SENTINEL SERVICES (PTY) LTD, respects the privacy of customers, visitors and other data subjects and is committed to processing personal information responsibly and in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

LITAVHA is a trading brand of DASLEY SENTINEL SERVICES (PTY) LTD, registration number 2026/636321/07. For purposes of personal-information processing, DASLEY SENTINEL SERVICES (PTY) LTD may act as the responsible party for information collected through the LITAVHA website, online store, checkout, customer-support channels and related services.

2. Information Officer and registration

Our Information Officer is MUFAMADI, SEGOFATSO DASLEY. The organisation's Information Officer registration certificate was issued online by the Information Regulator on 11 August 2026, with registration number 2026-064090. The certificate identifies DASLEY SENTINEL SERVICES as a private organisation and records the appointment of the Information Officer.

Information Regulator registration certificate
The certificate supplied by DASLEY SENTINEL SERVICES is reproduced below for transparency and public viewing. It is an Information Officer Registration Certificate; it should not be interpreted as a guarantee that every POPIA obligation has been independently certified by the Information Regulator. The organisation remains responsible for maintaining appropriate privacy and information-security practices.

3. What personal information we may collect

Depending on how you interact with LITAVHA, we may collect information such as:

name, surname and contact details;
email address and telephone/mobile number;
delivery address and billing information;
order details, products purchased, quantities, prices and delivery information;
customer-service messages, enquiries, complaints and other communications;
payment-related information required to process a transaction. Payment credentials may be handled by the applicable payment service provider rather than stored directly by LITAVHA;
technical information such as IP address, browser/device information, approximate location derived from technical data, access times and website interactions, where collected by our systems or service providers; and
information you voluntarily provide when requesting support or using a website feature.

4. How we use personal information

We may process personal information for legitimate and defined purposes, including to:

create, process and fulfil orders;
arrange delivery, collection, returns, cancellations and refunds;
communicate order status, payment status and customer-service information;
respond to enquiries and resolve complaints or disputes;
maintain records required for accounting, tax, legal and regulatory purposes;
prevent fraud, abuse, security incidents and unauthorised transactions;
operate, secure, maintain and improve the LITAVHA website and online store;
send marketing communications where permitted by law and, where required, with appropriate consent or an available lawful basis; and
comply with legal obligations and protect our rights and the rights of customers and other persons.

5. Lawful processing

POPIA establishes conditions for the lawful processing of personal information. LITAVHA will seek to process information in a manner that is lawful, reasonable, purpose-specific, relevant and not excessive. Depending on the activity, processing may be based on consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests, or another lawful basis permitted by applicable law.

6. Information quality

We take reasonably practicable steps to keep personal information accurate, complete, relevant and up to date for the purposes for which it is used. Customers should provide accurate information and notify us when important details change.

7. Sharing information with service providers

We may disclose relevant information to trusted service providers where necessary to operate the business, including payment processors, delivery and courier providers, hosting and technology providers, email/communication providers, fraud-prevention providers, professional advisers and other operators processing information on our behalf.

We aim to limit disclosures to information reasonably required for the relevant purpose and to require appropriate confidentiality and security measures where applicable.

8. Payments

When you make a payment, transaction information may be processed by the payment provider selected by LITAVHA. Customers should also review the applicable privacy terms of that payment provider. LITAVHA does not intend to collect or store payment-card credentials unnecessarily.

9. Cookies and technical information

The website may use cookies, local storage, analytics, security mechanisms and similar technologies to keep the website functional, remember preferences, support the shopping cart, protect transactions and understand website usage. Where required, choices or notices relating to cookies and similar technologies will be provided through the website.

10. Direct marketing

Where LITAVHA sends promotional communications, it will do so subject to applicable law. Where an opt-out mechanism is provided, you may use it to stop receiving promotional communications. Transactional and service messages, such as order confirmations, payment notices and delivery communications, may still be sent where necessary to perform the requested service.

11. Security safeguards

We use reasonable technical and organisational measures appropriate to the nature of the information and the risks involved. These measures may include access controls, secure hosting, authentication controls, monitoring, restricted access and appropriate security procedures. No internet transmission or storage system can be guaranteed to be completely risk-free.

12. Data retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to fulfil contractual obligations, resolve disputes, maintain business and accounting records, comply with legal obligations, prevent fraud, or otherwise as permitted or required by law.

13. Your rights as a data subject

Subject to applicable legal requirements and limitations, you may have rights to:

ask whether we hold personal information about you;
request access to personal information we hold about you;
request correction or updating of inaccurate or incomplete information;
request deletion or destruction where permitted by law;
object to certain processing, including direct marketing where applicable;
withdraw consent where processing is based on consent, subject to lawful limitations and consequences; and
exercise other rights available under POPIA and applicable law.

14. Children and special personal information

We do not intentionally seek to collect unnecessary special personal information or information about children through the ordinary operation of the store. Where POPIA requires additional safeguards, consent, authorisation or another legal basis, appropriate measures will be applied.

15. Cross-border processing

Some technology or service providers may process information outside South Africa. Where personal information is transferred across borders, LITAVHA will take the steps required by applicable law, including considering whether the receiving jurisdiction, recipient or transfer arrangement provides the required level of protection or whether another lawful ground for the transfer applies.

16. Personal-information security incidents

If a security compromise occurs that triggers notification obligations under applicable law, LITAVHA will take appropriate steps to investigate, contain and address the incident and make notifications required by law, including to affected data subjects and/or the Information Regulator where applicable.

17. Complaints and Information Regulator

If you believe your personal information has been processed unlawfully or your privacy rights have not been properly addressed, you may first contact our Information Officer so that the matter can be investigated. You may also exercise any complaint or remedy available through the Information Regulator in accordance with applicable law.

18. Changes to this policy

We may update this Privacy & POPIA Policy when our services, technology, legal obligations or privacy practices change. The latest version will be published on this page with an updated effective or last-updated date.

19. Related policies

This policy should be read together with LITAVHA's Refund & Cancellation Policy, Terms and Conditions and other notices published on the website.

20. Information Regulator certificate — view the attached document

The following is the Information Officer Registration Certificate supplied by DASLEY SENTINEL SERVICES. Customers can view the complete one-page PDF directly on this page.

Open the certificate PDF in a new tab

Certificate details: Registration No. 2026-064090 · Issued 11/08/2026 · Organisation: DASLEY SENTINEL SERVICES t/a DASLEY SENTINEL · Information Officer: MUFAMADI, SEGOFATSO DASLEY.

← Return to LITAVHA Store